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Shipping & Returns

Shipping Information
Most orders received by 12:00pm EST are processed and shipped the same business day. We do our best to ship all orders within 1-2 business days of receipt. Shipping charges are calculated at the time of shipment and vary depending on the size of the order and shipping address. All packaged sized orders are shipped via FedEx Ground unless otherwise specified on your submitted order. We also offer the full range of FedEx Express options including Express Saver, 2nd Day Air, and Overnight. Please note that all transit times are calculated in business days (Monday through Friday), and begin the business day following the date your order is shipped. If you need Saturday delivery, please let us know as additional services and charges will apply.

Freight Services
Larger orders of 200 pounds or more may ship on a pallet. Hot Shots is proud to extend our competitive shipping rates with many of the nation's largest and best freight providers including Conway Freight, FedEx Freight, Southeastern Freightliners, and UPS Freight. Please let us know if you have any special delivery circumstances in the comments box as you proceed with your checkout. Many of our LTL providers offer these services free of charge or at a reduced rate if noted in advance on the Bill of Lading. Any services provided at the time of delivery that are not already noted on the delivery driver's Bill of Lading will be billed to the consignee upon delivery in addition to the shipping and handling charges on your Hot Shots sales invoice. With all orders, Hot Shots compares rates to find the best possible shipping solution. We are happy to work with you to find the best fit for your shipping needs.

International Orders
Upon receipt of an international order, we will contact you via email within 24 hours to arrange shipping. We will provide you with 2-3 shipping options for your order so you can select an option that is best for you. Please remember to include your full shipping address (including postal code) to ensure the most accurate quote.

Once you select a shipping option, we will ship your order as quickly as possible. Shipping quotes and times are generated by the post office as estimates and cannot be guaranteed. Actually shipping charges and transit times may vary.

If you prefer to arrange your own shipping, please write your requests in the order comments box during checkout, and we will work with you to accommadate your shipping preferences.

Pick-Up Policy
If you are a local customer, you may pick-up your order for a flat pick-up fee of $50 (regardless of order size). Most orders placed by 12:00pm EST will typically be available for pick-up the following business day. You will be notified via email when your order is ready for pick-up. Our pick-up hours are Monday through Friday from 9:30am - 11:30am and 2:30pm - 4:00pm. If your account terms are prepaid, your credit card will be charged once your order has been processed and is ready for pick-up. Orders not picked up within 3 business days are subject to a 20% restocking fee.

Backorders
If an item is out of stock, your order will ship without that item, and the shortage will be denoted by a zero quantity on your invoice. Backorders are available upon request and must be requested at the time the order is placed. Shipping charges for backorders are to be paid by the customer. If you would like to be notified of shortages prior to your order being released, please note this in the Comments section during your checkout. This also applies if you do not want your order shipped without a particular product.

Drop Shipping
If you are interested in drop-shipments, please Click Here to learn more about our policies for this service. If you have any further questions, feel free to contact us directly.

Cancellations
We will do our best to accommodate changes after an order has been placed. Once an order has been fully processed (pulled and packaged), no additions or deletions may be made. Please note that if you choose to cancel your order for any reason once it has been processed, a 10% restocking fee equal to the subtotal of your order will be applied to your account. New orders will not be shipped until this fee is paid in full. Orders cancelled after the order has shipped will also be charged all associated shipping costs incurred by Hot Shots.

Missing and/or Damaged Merchandise
All damage/shortage claims must be made immediately upon receipt of the order. We will be happy to file a claim with the applicable freight company and ship replacement product or issue a credit memo. Claims taken without proper notation on the delivery receipt and/or without authorization will not be honored.

FedEx Ground Shipments: Please retain all merchandise as well as all packaging materials in the event that an inspection is required to process a claim.

Pallet Shipments: Hot Shots wraps all pallets thoroughly with black opaque shrink wrap. If your pallet does not arrive in this condition, please notify us immediately as there is likely a problem. In the event of damage or loss of product, please ensure that the delivery receipt is noted properly. This includes marking the "No" box indicating that the shrink wrap was not intact as well as itemizing the damaged/missing items and their values. Your signature on the delivery receipt acknowledges that you agree with the notations - regardless of who made them. Delivery drivers sometimes pre-mark the delivery receipt and do not want to wait for you to thoroughly examine your shipment. If you have a problem with a driver, please contact Hot Shots immediately so we can help!

USPS Shipments: Upon request, Hot Shots ships via the U.S. Postal Service for packages shipping to Alaska, Hawaii, military, and international addresses only. Services offered are Priority and Express. There is a $4 per box fee for all USPS shipments. Insurance for the full value of the package contents as well as a tracking number are purchased for all shipments. The customer/recipient assumes all responsibility for packages once shipped including claims for damage or loss.

Return Policy
If you are not satisfied with a product for any reason, we glady accept returns and will issue credit for product returned in good condition, less any shipping expenses. If you would like to return product for any reason, please contact us first so that we can make the appropriate arrangements.

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